How can we help?

V1 continually reviews its practices to ensure that we deliver a service that meets our Customers' diver business needs. Our Support Services offer:

  • Incident submission, management and reporting
  • General system queries and advice
  • Software maintenance and legislative updates
  • Up to date knowledge base and/or FAQs
  • Product feedback mechanism
  • Customer satisfaction surveys
  • Some 1st line support for Third Party products supplied and/or shipped as part of the V1 solution.

Support Handbook

Get the most out of the V1 support services.

Customer Support Handbook

Contact support

Our support team will answer your queries as soon as possible.

Contact our support team

Useful tools

A collection of programs free to use which the team have found useful along the way.

Read more

V1 Document Management - Version Timetable

V1 Document Management - Version Timetable
*supported for 6 months after its end date to allow time to get upgrade ordered and diarised.
Support Status Version Release Date Becomes
"Active Reduced"
Becomes
"Limited Support"
Retired
(End of Support)
Active (Current) 4.5.x Mar-18 Fully supported - end of support not announced yet
Active 4.1.x Jun-17 01 Oct 2019 01 Oct 2021 01 Apr 2023
Active 4.0 Nov-16 01 Jul 2019 01 Oct 2021 01 Apr 2023
Active (Reduced) 3.6 (V1:2013 SP2) May-15 - 01 Jan 2020 01 Jul 2021
Active (Reduced) 3.5 (V1:2013 SP1) Jun-14 - 01 Jan 2020 01 Jul 2021
Active (Reduced) 3.0 (2013) Sep-13 - 01 Jan 2020 01 Jul 2021
Limited Support 2.2c (2012) Jun-12 - - 01 Jul 2020
Limited Support 2.0, 2.1, 2.2, 2.2b Mar-12 - - 01 Jul 2020
Limited Support 1.1 and earlier Jun-09 - - 01 Dec 2019

 

V1 BACS - Version Timetable
V1 BACS customers must upgrade to version 6.3 before BACS withdraw support for SHA-1 in Autumn 2019
Support Status Version Release Date Becomes
"Active Reduced"
Becomes
"Limited Support"
Retired
(End of Support)
Active (Current) 6.3 Feb-18 Fully supported - end of support not announced yet
Active (Reduced) 6.01.0133 Jun-17 - - 30 Jun 2019
Limited Support 6.01.0131 Jun-14 - - 30 Jun 2019
Limited Support 6.01.0123 Jun-12 - - 30 Jun 2019
Limited Support 6.01.0115 Jun-10 - - 30 Jun 2019
Retired 6.0 Dec-04 - - Retired

V1 / Sage Enterprise Mgmt. - Version Timetable

V1 / Sage Enterprise Management - Version Timetable
*supported for 6 months after its end date to allow time to get upgrade ordered and diarised.
Support Status Version Release Date Becomes
"Active Reduced"
Becomes
"Limited Support"
Retired
(End of Support)
Active (Current) R13.1 Mar-19 Fully supported - end of support not announced yet
Active R13 Jun-18 08 Mar 2020 08 Sep 2021 08 Mar 2023
Active R12.1 Mar-17 08 Mar 2020 08 Mar 2021 08 Sep 2022
Active (Reduced) R12 Dec-16 - 31 Dec 2019 30 Jun 2021
Limited Support R11.x Aug-15 - - 31 Dec 2019
Retired R10.1 and earlier Dec-14 - - Retired