How can we help?

V1 continually reviews its practices to ensure that we deliver a service that meets our Customers' diver business needs. Our Support Services offer:

  • Incident submission, management and reporting
  • General system queries and advice
  • Software maintenance and legislative updates
  • Up to date knowledge base and/or FAQs
  • Product feedback mechanism
  • Customer satisfaction surveys
  • Some 1st line support for Third Party products supplied and/or shipped as part of the V1 solution.

Support Handbook

Get the most out of the V1 support services.

Customer Support Handbook

Contact support

Our support team will answer your queries as soon as possible.

Contact our support team

Useful tools

A collection of programs free to use which the team have found useful along the way.

Read more

Specific Support for Our Integrations

V1 Document Management - Version Timetable

V1 Document Management - Version Timetable
*supported for 6 months after its end date to allow time to get upgrade ordered and diarised.
Support Status Version Release Date Becomes
"Active Reduced"
Becomes
"Limited Support"
Retired
(End of Support)
Active (Current) 4.7 Oct-19 Fully supported - end of support not announced yet
Active (Current) 4.6 May-19 Fully supported - end of support not announced yet
Active 4.5.x Mar-18 01 Jun 2020 01 Oct 2021 01 Apr 2023
Active 4.1.x Jun-17 01 Oct 2019 01 Oct 2021 01 Apr 2023
Active 4.0 Nov-16 01 Jul 2019 01 Oct 2021 01 Apr 2023
Active (Reduced) 3.6 (V1:2013 SP2) May-15 - 28 Feb 2020 28 Aug 2021
Active (Reduced) 3.5 (V1:2013 SP1) Jun-14 - 28 Feb 2020 28 Aug 2021
Active (Reduced) 3.0 (2013) Sep-13 - 28 Feb 2020 28 Aug 2021
Limited Support 2.2c (2012) Jun-12 - - 01 Jul 2020
Limited Support 2.0, 2.1, 2.2, 2.2b Mar-12 - - 01 Jul 2020
Retired 1.1 and earlier Jun-09 - - 01 Dec 2019

 

Essential Upgrade to 6.3 (for SHA-256 support) - Deadline 1 November 2019

V1 BACS - Version Timetable
V1 BACS customers must upgrade to version 6.3 before BACS withdraw support for SHA-1 in Autumn 2019
Support Status Version Release Date Becomes
"Active Reduced"
Becomes
"Limited Support"
Retired
(End of Support)
Active (Current) 6.3 Feb-18 Fully supported - end of support not announced yet
Retired 6.01.0133 Jun-17 - - 30 Jun 2019
Retired 6.01.0131 Jun-14 - - 30 Jun 2019
Retired 6.01.0123 Jun-12 - - 30 Jun 2019
Retired 6.01.0115 Jun-10 - - 30 Jun 2019
Retired 6.0 Dec-04 - - Retired

V1 / Sage Enterprise Mgmt. - Version Timetable

V1 / Sage Enterprise Management - Version Timetable
*supported for 6 months after its end date to allow time to get upgrade ordered and diarised.
Support Status Version Release Date Becomes
"Active Reduced"
Becomes
"Limited Support"
Retired
(End of Support)
Active (Current) R13.1 Feb-19 Fully supported - end of support not announced yet
Active R13 Jun-18 28 Feb 2020 28 Aug 2021 28 Feb 2023
Active R12.1 Mar-17 28 Feb 2020 28 Feb 2021 28 Aug 2022
Limited Support R12 Dec-16 - 31 Dec 2019 30 Jun 2021
Limited Support R11.x Aug-15 - - 1 Apr 2020
Retired R10.1 and earlier Dec-14 - - Retired