How can we help?

V1 continually reviews its practices to ensure that we deliver a service that meets our Customers' diver business needs. Our Support Services offer:

  • Incident submission, management and reporting
  • General system queries and advice
  • Software maintenance and legislative updates
  • Up to date knowledge base and/or FAQs
  • Product feedback mechanism
  • Customer satisfaction surveys
  • Some 1st line support for Third Party products supplied and/or shipped as part of the V1 solution.

Support Handbook

Get the most out of the V1 support services.

Customer Support Handbook

Contact support

Our support team will answer your queries as soon as possible.

Contact our support team

Useful tools

A collection of programs free to use which the team have found useful along the way.

Read more

V1 Document Management - Version Timetable

V1 Document Management - Version Timetable
*supported for 6 months after its end date to allow time to get upgrade ordered and diarised.
Support Status Software Version Release Date Becomes
"Active Reduced"
Becomes
"Limited Support"
Active (Current) 4.5.x Mar-18 Q4 2019 Q3 2021
Active 4.1.x Jun-17 Q3 2019 Q3 2021
Active 4 Nov-16 Q2 2019 Q3 2021
Active (Reduced) 3.6 (V1:2013 SP2) May-15 n/a Q3 2019*
Active (Reduced) 3.5 (V1:2013 SP1) Jun-14 n/a Q3 2019*
Active (Reduced) 3.0 (2013) Sep-13 n/a Q3 2019*
Limited Support 2.2c (2012) Jun-12 n/a n/a
Limited Support 2.0, 2.1, 2.2, 2.2b Mar-12 n/a n/a
Limited Support 1.1 and earlier Jun-09 n/a n/a

 

V1 BACS - Version Timetable
V1 BACS customers must upgrade to version 6.3 before BACS withdraw support for SHA-1 in Summer 2019
Support Status Software Version Release Date Becomes
"Active Reduced"
Becomes
"Limited Support"
Active (Current) 6.3 Feb-18 Q1 2020 Q3 2020
Active (Reduced) 6.01.0133 Jun-17 n/a Q2 2019
Limited Support 6.01.0131 Jun-14 n/a n/a
Limited Support 6.01.0123 Jun-12 n/a n/a
Limited Support 6.01.0115 Jun-10 n/a n/a
Limited Support 6.01.0131 Jun-14 n/a n/a
Retired 6.0 Dec-04 n/a n/a